1. Introduction

Welcome to Polaroidio ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website polaroidio.com and use our photo printing and custom product services.

By using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password (encrypted), and account preferences
• Order Information: Order history, product preferences, and delivery instructions
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communication Data: Messages, feedback, and customer service interactions

2.2 Photos and Content

When you upload photos or other content for printing or customization, we collect and temporarily store these files to fulfill your orders. We treat your photos as highly confidential and personal data.

2.3 Technical Information

• IP address and location data
• Browser type and version
• Device information
• Website usage analytics and cookies
• Log files and error reports

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process your orders, print your photos, create custom products, and arrange delivery
• Account Management: To create and manage your account, provide customer support, and communicate with you
• Service Improvement: To analyze usage patterns, improve our website, and enhance user experience
• Marketing: To send promotional emails, special offers, and updates (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Quality Control: To ensure print quality and product standards

4. Photo and Content Handling

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

5.1 Service Providers

• Payment processors (for secure payment handling)
• Shipping and delivery companies
• Print production partners (when necessary for order fulfillment)
• Cloud storage providers (with encryption)

5.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement robust security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure servers
• Access Control: Limited access to authorized personnel only
• Regular Updates: Security patches and system updates
• Monitoring: Continuous security monitoring and threat detection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and recommendations

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Account Deletion: Delete your account and associated data

To exercise these rights, please contact us at privacy@polaroidio.com or through your account settings.

9. Data Retention

We retain your information for different periods depending on the type:

• Photos and Content: Deleted within 30-90 days after order completion
• Account Information: Until account deletion or 3 years of inactivity
• Order History: 7 years for tax and legal compliance
• Marketing Data: Until you opt-out or 2 years of inactivity
• Technical Data: Anonymized and retained for analytics

10. International Data Transfers

Our services are primarily operated from Bangladesh. If you are accessing our services from outside Bangladesh, please be aware that your information may be transferred to, stored, and processed in Bangladesh where our servers are located and our central database is operated.

11. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Your Privacy Matters to Us

At Polaroidio, we're committed to protecting your privacy and handling your personal information with care. Your trust is important to us, and we work hard to earn and maintain it every day.